Latest News

Urine Samples

We are finding that are receiving a high volume of urine samples from patients where the patient details or the form stating the reason for the sample are not being completed. 

Please only drop a sample into us if this has been requested by a doctor or the nurse and ensure that all the requested details have been completed. 

If we receive any samples that don't have the patient details completed or with no form stating the reason for the sample, we will not be able to process this.

Flu vaccines 2020/21

Following the recent announcement that additional patients will be eligible for this year's flu vaccination, please be aware that we are awaiting further information from NHS England and Public Health England. We found out this news at the same time as the general public and plans have not yet been put in place. We will be working hard over the next month to ensure that all plans and risk assessments will be carried out to protect staff and patients while providing flu vaccinations under Covid restrictions to a bigger group of patients than normal. As soon as plans are in place, we will be in contact will all eligible patients.

Thank you for your patience. 



Please see below for the steps the practice has taken due to the situation with Covid-19:

  • All non-essential appointments have been cancelled, including private medical appointments
  • We have closed our doors at North Baddesley Surgery to limit the number of people in the building at any time
  • All GP consultations are by telephone or video consultation and the GP will make arrangements for you to come in if they need to examine you
  • If you have a face-to-face appointment at the surgery, please arrive no more than 5 minutes before your appointment time and wait in the car park to be called
  • The GP/nurse will call you when they are ready for you, there is no need for you to phone to tell us you are waiting
  • The GP/nurse will take your temperature and ask you some screening questions
  • Please wear a face covering when attending the surgery in person
  • Please limit the number of people attending your appointment and only bring someone if they are your carer or interpreter.
  • Children can attend with one parent/guardian only
  • We have temporarily turned off the ability to book appointments online. All other aspects of Online Access (requesting prescriptions etc.) are still working
  • We are issuing all prescriptions via EPS which is an electronic service where your prescription will be sent directly and securely to a pharmacy of your choice for collection. If you don’t already have a nominated pharmacy, please let us know your chosen pharmacy by noting this on your next prescription request
  • Please use online services to request your prescriptions. Either use your existing online service, or if you do not currently have access to online services, the NHS app can be set up from home without the need to attend the surgery to register for this service. Alternatively, you can send your prescription requests to
  • Please use eConsult wherever possible for routine concerns 
  • Please don't send in photographs to the practice's email address but instead use eConsult if necessary
  • We have also cancelled our drop in blood service that normally runs everyday between 1pm - 2.15pm
  • If you wish to register as a new patient or want to have online access to your records or request medications, please use the NHS App

Support During the Covid-19 Outbreak

Please click here for links to further support and advice

Alert: Cervical screening text message scam

Public Health Screening have received reports of a possible scam where some women are receiving a text message, claiming to be from the call and recall service, to advise they are overdue for cervical screening. The message asks you to call a mobile number and provide personal details.

These messages are not from the NHS Cervical Screening Programme and so please do not contact the number provided.

Covid antibody testing FAQs for patients

Click Covid antibody test FAQs for FAQs regarding Covid antibody testing for patients. 

Electronic Prescriptions

The next phase of the Electronic Prescription Service (EPS) is being introduced at North Baddesley Surgery.

This will mean that most prescriptions will be signed and sent electronically.

If you already have a nominated pharmacy, your nomination will remain valid and your prescriptions will still be sent electronically to your chosen pharmacy. You can collection your medicine without having to hand in a paper prescription.

If you do not already have a nominated pharmacy, your prescription will also be sent electronically but you will receive a printed token which you can then take to a pharmacy of your choice. Tokens don't need a signature because the prescription will be signed electronically. Tokens will contain a barcode that will be scanned by the pharmacy to download your prescription form the secure NHS database.

The way you request your repeat prescriptions won't change.

You can change or cancel your nominated pharmacy at any time, just speak to the reception team at the surgery and this can be updated for your next prescription.

Electronic prescriptions are reliable, secure and confidential. Your electronic prescription will be seen by the same people in the GP practice, pharmacies and NHS prescription payment and fraud agencies that used to see your paper prescriptions. If you are on repeat prescriptions, dispensers will also see all of the items on your re-order slip.

Update to Practice Opening Times

Knightwood Surgery is going to be closed all day effective from Monday 30th March 2020 for the foreseeable future. 

North Baddesley Surgery will now close at 6.30pm on Tuesdays, to match the opening hours of other weekdays.

Thank you for your understanding

Referrals Information 

We are now required to send all referrals with an up to date BMI. Therefore, if you are going to be referred, you may be asked to make an appointment with one of our Healthcare Assistants to have your height and weight recorded. 

Use the Right Service Campaign

Use the Right Service

Over the last year, there has been a significant increase in the the number of people going to A&E at Southampton General Hospital. In order to relieve the pressure on the hospital, the Use the Right Service Campaign is encouraging people to use the service that is most suited to their needs. 

For more information, visit the Use the Right Service website here

Zero Tolerance of Aggression or Abuse Towards NHS Staff 

Over The Counter Medicines For Minor Health Conditions

Evening and Weekend Appointments

Meningitis ACWY for University Students

NHS Vaccination Planner

Information on vaccinations


GDPR Fair Processing and Privacy Notice

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