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Please see below for the steps the practice has taken due to the situation with Covid-19:

  • All non-essential appointments have been cancelled, including private medical appointments
  • We have closed our doors at North Baddesley Surgery and instead have a doorbell for patients to ring to gain access if they have an appointment
  • We are now triaging all appointments by telephone before anyone attends the surgery for an appointment. If you call us, please ensure we have the correct telephone and mobile contact details for you. If we are unable to contact you by telephone or text, we will have to cancel your appointment
  • Where children are attending for an appointment, please limit the number of people attending to your child and one parent/guardian only
  • We have temporarily turned off the ability to book appointments online. This is to prevent possible cases booking appointments without being screened first. All other aspects of Online Access (requesting prescriptions etc.) are still working
  • We are issuing all prescriptions via EPS which is an electronic service where your prescription will be sent directly and securely to a pharmacy of your choice for collection. If you don’t already have a nominated pharmacy, please let us know your chosen pharmacy by noting this on your next prescription request
  • Please use online services to request your prescriptions. Either use your existing online service, or if you do not currently have access to online services, the NHS app can be set up from home without the need to attend the surgery to register for this service. Alternatively, you can send your prescription requests to
  • Please use eConsult wherever possible for routine concerns 
  • Please don't send in photographs to the practice's email address but instead use eConsult if necessary
  • We have also cancelled our drop in blood service that normally runs everyday between 1pm - 2.15pm    

For more support during these difficult times, please click here

For links to more information in relation to coronavirus, please click here

Children and Covid: For the attention of those with young families

At this challenging time, it is extremely important for you to know that COVID-19 is unlikely to make your child unwell, but they, like everyone else, might be infectious so staying at home when well remains the message. However, all the ‘normal’ illnesses that can make children severely unwell still remain and there is a major risk that parents may delay bringing their child to the attention of a healthcare professionals even if they are unwell because of concerns about COVID-19.

GPs and hospitals are still providing the same safe care that they have always done for children.

If you are not sure if your child is unwell and whether they need to be seen, click here, call 111 or contact your GP.

For information about crying babies, click here

If your child appears severely unwell and advice is not quickly available, call 999 or take them to ED as you would in other times.

Thank You to Our Patients

We would like to say thank you to our incredibly supportive patients who have thanked our team, sent messages of appreciation and recognise how hard our whole team has been working to deal with the extra workload at this time. 

All of the measures we have put in place over the past weeks are following guidance from Public Health England and are being implemented across many GP practices in the UK. It is all about keeping you safe, minimising your exposure to patients with Covid-19 symptoms. We also need to keep our teams safe as well so that we can keep working to provide patient care.

Knightwood Surgery Closure

Knightwood Surgery is going to be closed all day effective from Monday 30th March 2020 for the foreseeable future. 

North Baddesley Surgery is open as usual 

Thank you for your understanding.



Why can't I get a prescription for an over-the-counter medicine?

Wessex Healthier Together

Healthier Together provides you with information to help keep your child safe and healthy, as well as helping you decide what to do when your child is unwell.

It is used by healthcare professionals from across the region. This ensures that your child receives consistently high quality care, irrespective of where they are seen.


Local GP practices are working together to offer patients better access to appointments in West Hampshire - this means you will be able to see a GP or healthcare professional at a time which is most convenient for you

You can now book appointments to see a GP or healthcare professional in the evenings or at weekends

Consent must be provided so that clinicians can have full access to your medical records. If you have opted out of sharing your records, you cannot be seen outside your own practice.

There are now a variety of ways you can get advice from your GP or healthcare professional, including over the telephone and online. Speak to the practice receptionist or a member of the practice team to find out more

To arrange an appointment, speak to the practice receptionist or member of the practice team. If you need an urgent appointment you can ring NHS 111 (all calls to 111 are free from landlines and mobiles)

It is not a walk-in service - all appointments need to be booked and can be booked up to two weeks in advance.

Please contact your local surgery if you need to cancel or change an appointment booked at the local Hub


To register for this service, please take one form of photographic ID and one proof of address to reception and you will be issued a letter with log in details. You can use these log in details to register at (or click blue banner above)

Welcome to North Baddesley Surgery

North Baddesley Surgery (main site)

Norton Welch Close,

Fleming Avenue,

North Baddesley,



SO52 9EP

Knightwood Surgery (branch site)

Pilgrims Close

Chandlers Ford



SO53 4SD

Telephone 02380 743400 (for both sites)

Email: (please do not use this email address to send in pictures. If you need to send in any photos, the doctor will direct you on how to do this)

(Site updated 08/07/2020)
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